Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. This article describes techniques on how to determine and fix Microsoft Office installation failures. When you troubleshoot Office install failures, make sure that MSI verbose logging is enabled. In Office, there's a setup. However, it doesn't give the detail that's usually required to diagnose an installation failure. With verbose MSI logging enabled, you'll get a verbose log file for each component that Office installs.
You'll have a verbose log for the installation of the Word component, Excel, and so on. If you're running your installation manually on the computer as a signed-in user by double-clicking setup.
Now that you have enabled verbose logging and know where you should look for the logs, just retry your installation. It's failed previously, expect it to fail again. However, this time, you're ready to capture log files that will be detailed enough to help you diagnose the failure point.
After your install attempt, you'll find that you have somewhere between 1 and 20 logs from the installation in your temp directory. When you look through the MSI logs, we will typically want to look for a value 3 entry in the logs. Windows installer returns codes during the installation that indicate if a particular function is successful or not.
Therefore, there are many logs to verify. We recommend that you start with the setup. This log usually has a value 3 entry in it when there is a failure. However, this log isn't clear enough to diagnose the issue.
If it doesn't have a value 3 entry, look for the first instance of Rolling back package. Rolling back package indicates that the Office installation has failed and Office is trying to "roll back" the installation. You should be able to identify the failure immediately at that point. As soon as you find value 3 or Rolling back package in the setup.
There's frequently more than one value 3 or rolling back package entry. You should focus on the first entry that you find. Here are some examples of Office installation failures and how we can identify the failure point. In this example, you don't find a value 3 entry in the setup. The error doesn't tell you why the installation failed. But it does tell you that the failure occurred during the installation of the ProPlusWW. For example, from the bottom of the MSIb0bc7. LOG, you see the information that resembles the following:.
So this is the verbose MSI log for the Office Outlook MUI component, and the component is from the rollback the installation failure occurred earlier than this rollback. When you find the ProPlus log it's the biggest one , you see the following information that indicates it's the ProPlus log:.
When you search the log for a value 3 entry, you may not find one, but you may see the following error at the bottom of the log:. Installer terminated prematurely. Out of memory. Shut down other applications before retrying. This is a known issue about Windows Installer. To fix this issue, install the hotfix. After you install the hotfix and restart, the installation is successful. You may find the following error:. The error doesn't tell you why the installation failed, but it does tell you that the failure occurred during the installation of the AccessRWW.
Looking through the log files, you may find a log for AccessRWW. HResult: 0x Return value 3. To fix this issue, make sure that the network service is running, and then make sure that the following registry keys are present. In this next example, you find a value 3 entry in the setup. Verify that you have access to that directory. Not showing message because suppress modal has been set. Title: 'Setup', Message: 'Error When you see a value 3 entry in the setup.
In this case, the verbose MSI log just repeated what we found in the setup. In this case, you should consider updating. Follow the steps in this section carefully. Serious problems might occur if you change the registry incorrectly. Before you change it, back up the registry for restoration in case problems occur. Error An error occurred during the installation of assembly component.
This most frequently occurs because of issues when you upgrade Office. First thing to try is to remove the earlier version of Office before you install a new version. You can remove the earlier version of Office automatically by using the appropriate tool from here.
After you remove the earlier version of Office, try to install the newer version of Office. Verify that the file exists in your system and that you have sufficient permissions to update it. There's a known issue with Trend Micro that might be causing this issue and preventing the Office installation. If you use Antivirus or other security software, consider uninstalling it, rebooting and trying the installation again.
Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact support personnel for assistance.
Export the msiserver registry key from a known good computer that uses the same OS and Windows Installer version.
Refer to "The Windows Installer service could not be accessed" error message when you try to install Office. This error indicates incorrect registry permissions. The user account that's being used to install Office has to have access to the registry key in question. You can also compare registry permissions on a device where the installation is successful. Service 'Office Software Protection Platform' osppsvc failed to start.
Verify that you have sufficient privileges to start system services. HelpFile registration will abort. Refer to KB The Office suite or the Office suite Setup program will not restart after an initial installation is interrupted. For more information, see Client, service, and program issues can occur if you change security settings and user rights assignments. CAQuietExec: "wevtutil. However, we can't enable one or more publishers and channels. Access is denied. Grant Everyone full rights to that folder, and then retry the installation.
If this is successful, you can remove the Everyone group afterward. The interface is unknown. Error The instance name passed was not recognized as valid by a WMI data provider. Skip to main content. This browser is no longer supported. Download Microsoft Edge More info. Table of contents Exit focus mode. Table of contents. If you don't know which log is the correct log for the ProPlusWW. It indicates which component just tried to install or rollback.
Warning Follow the steps in this section carefully. In this article.
The issues you encounter when trying to install Microsoftor Office, or and how you fix them depends on whether your product is part of an Office for home or Office for business plan.
In addition, with Office for business plans only admins responsible for managing Microsoft in their organization can do certain tasks. Therefore, admins should view the issues and solutions listed under both the Office for business and Microsoft Admin tabs.
If your Office product is rpoblem of the follow, you have a Microsoft for home product. This can be an Microsoft subscription, or a one-time purchase of Office or individual Office application.
These products are usually associated with a personal Microsoft account. Microsoft subscriptions: The following products include the fully installed Office applications. OfficeOfficeOfficeor Office versions available as one-time purchases: The following products include the fully installed Office applications. Stand-alone OfficeOffice, or apps available as one-time purchases.
See the FAQ. If your Office product is one of the following, you have a Microsoft for business product. These products are usually associated with a work or school account, and your Office license if your subscription has one came from the organization where you work or go to school. Microsoft Subscriptions: The following products include the fully installed Office applications. Microsoft Subscriptions without fully installed Office applications:. Tip: With proble, Microsoft subscriptions, there are no desktop applications to download and install, but in most cases you can still microsoft office 2016 installation problem free and frwe online instaallation of Office apps in your web browser.
Learn more Free Office Online apps. Guided support can provide digital solutions for Office problems. Try guided support. How do I download and install Office? How do I reinstall Office? Can I install Office on a Chromebook? Can I install only certain apps? Can Microsoft office 2016 installation problem free install Office on microsoft office 2016 installation problem free different drive?
How do I get Office? Troubleshoot activation failures Help with Instaolation product keys Deactivate an install. Set up email and install Office on an Android Set up email and install Office on an iPhone or iPad Set up email and install Office on a Windows Phone Troubleshoot email setup on mobile fre Can't edit documents using Office apps on mobile. I installed Office, but can't find the apps Office "stopped working" message when opening microsoft office 2016 installation problem free app What version of Office am I using?
Install Office or Office Contact support. If you're looking for officee steps to download and install the latest version of Office such as MicrosoftOfficeOfficeor Officesee Install Office on your PC or Mac. If you're reinstalling Office on a different microsoft office 2016 installation problem free than the one where you originally installed Microsoft office 2016 installation problem free, note the following:. For Office subscriptions: You can install Office on all your devices and sign in to Office on five devices at the same time.
However, you may transfer Office, or to another computer that belongs to you if you experience a hardware failure or you buy a new computer. For more information, see the Microsoft License Terms for your product, ,icrosoft see this blog post, Office now transferable.
You can also find installation steps here:. If microsoft office 2016 installation problem free encountered a problem while installing Office on a PC, try restarting your computer and then attempting to install Office again.
If that didn't help, use this easy fix tool to uninstall Office completely. After your uninstall is complete, try reinstalling Office. Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.
After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts. Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool. If Office still microsoft office 2016 installation problem free install, check that your computer meets the system requirements to install Office. If you're still unable to install Microsoft office 2016 installation problem free following the steps in Download and install or reinstall Office try using the offline installer.
The Office offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Office installation.
For steps to install an offline version of Office, see Use the Office offline installer and select the correct tab for your version of Office. You can't install Microsoft office 2016 installation problem free or Office on computers running Windows Vista or Windows XP as these operating systems don't meet the system requirements for Office.
Attempting to install Office on a computer running an unsupported operating nistallation will result in an error. If you're interested in learning more about the latest version of Windows, see Windows 10 specifications for details. If your computer can't install the full desktop version of Office because your computer doesn't meet the system requirements, you can try using Office Online in your computer's browser.
See the supported browser section on the system requirements page. You can't install the desktop PC or Mac versions of Mlcrosoft on your Chromebook, but depending on your Chromebook you may be able to install the Office mobile apps. See Install Microsoft Office on a Chromebook. When you install Office or Microsoft office 2016 installation problem freeall the applications that came with your particular Office product are installed at the same time.
Tip: If you discover you need an application that didn't come with your Office product, you have the option to purchase a stand-alone application. For example, you may decide you need Access or Outlook, but those applications weren't included in your product.
You can only install Office on the system drive where your operating system is installed. You may get an error if you try to install the bit version of Office and you currently have the bit version installed microsotf vice versa. Therefore, if you previously installed the bit version of Office on your PC, but decide you now want the bit version, or vice versa, you'll have to uninstall the bit version you don't want and then reinstall the bit version you do want instead. Use this easy fix to uninstall Office.
Follow the steps to open the download according to your browser, and when you're prompted in imcrosoft Application Install window, select Installand then I agree for the Microsoft Services Agreement. From the Uninstall Office products window, select the version microsoft office 2016 installation problem free Office you want to uninstall, and then select Next.
If you're looking for the steps to install the bit version of Office, see the section, Step 1: Sign in to download Office. If you're microwoft sure how to decide between bit or bit, see Choose the bit or microsoft office 2016 installation problem free version of Office If you're a student or teacher, and you don't see an option to install Office through your institution, you may be eligible for Office Education, which includes Word, Excel, PowerPoint, and OneNote.
All you need to get started is a valid school email address. For more information, see Get Office for free. See Known issues with Office and Windows You see the following error message after selecting the Install button from office.
For solutions to this, see Unsupported operating system error when installing Office. The Install button available after signing in at office. To install Office on a mobile device see Set up Office apps and email on a mobile device. You're trying to install the desktop version of Office on an unsupported operating system such as Windows XP or Vista.
Check the system requirements for Office to see what operating systems are supported. If Office is taking a long time to install you may be on a slow connection. This occurs because newer versions of Microsogt aren't supported on these versions of Windows. Check that your computer meets the minimum system requirements to install Office. See System requirements for Office for a list of additional requirements.
If you're not microsoft office 2016 installation problem free which operating system you have, see Which Windows operating system am I running? If your computer can't install the full desktop version of Office because it doesn't meet the system requirements, microsoft office 2016 installation problem free can try using Office Online in your computer's browser.
If the Install button is grayed out, your Office subscription might have expired. See Renew Office for home. For other solutions, see Install button doesn't install Office.
This error can occur if you haven't updated Office to the latest microsoft office 2016 installation problem free or you have a standalone app which is already included in the newer Office suite of apps. See Error: Stop, you should wait to install Office If you connect to an Exchange mailbox which reached Microsotf of Life on April 11,you might want to stay on Office until you upgrade from Exchange See the following:. Error: Stop, you should wait to install Office Exchange end of support roadmap.
Office is no longer available for installation with an Office subscription. You might get an error that has a number and maybe some descriptive text. Although the messages are hard to understand, there are often solutions.
Try these links if you get these errors. Not every error is listed here. If there's a Learn More link on the error message, select that.
Prbolem there's no link, let us know what error you got and where you were in the install process when you received it. Leave us a comment at the bottom of this page to let us know more about your issue.
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